Privacy Policy

Last updated: July 6, 2026

Adapix ("we", "us") provides customer follow-up software for small businesses at adapixai.com and app.adapixai.com. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Account information — when a business signs up: name, email address, business name, and the business details the owner chooses to teach Adapix (services, prices, hours, common answers).
Customer contact information — businesses using Adapix add their own customers' names, phone numbers, and email addresses so Adapix can draft follow-ups on the business's behalf.
Message content — the follow-up texts, emails, and call transcripts sent and received through the platform, so business owners can review them.

How we use it

To draft, send, and deliver follow-up messages that the business owner has personally reviewed and approved.
To answer customer replies using only the information the business taught Adapix.
To operate, secure, and improve the service.

What we don't do

We do not sell personal information, and we do not share mobile phone numbers or any personal information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Service providers

We use a small number of infrastructure providers to deliver the service — messaging carriers (e.g., Twilio), email delivery, AI text generation (Anthropic), and cloud hosting. They process data only to provide their service to us and are bound by their own confidentiality obligations.

Text messaging and opt-out

Customers receive texts only after providing their phone number to a business they contacted. Reply STOP to any message to opt out — opt-outs are honored automatically. Reply HELP for help.

Data retention and deletion

We keep data while an account is active. Business owners can delete contacts and their data from the dashboard, or request full account deletion by emailing us.

Contact

Questions about this policy: roccochenet95@gmail.com